Questions about renting

Choose the vehicle type, pick-up point and dates, click “Show available cars” and then “Book online” next to the car you want. The wizard shows the price and asks for your contact details; at the end you get a preliminary booking number and payment details. You can also send a plain request (“Request booking”) or call +48 664 10 20 30.

For daily rental you set the pick-up and return date and time and pay per day, with a lower rate from day 15. For monthly rental you set the start date, the number of months (1–12) and a mileage package per month; each month is 30 days and the monthly rate is the best value per day.

A booking made on the website is preliminary and valid for 24 hours: an advisor checks availability and contacts you. Only payment secures the dates – once it is received, the booking is confirmed and cannot be taken over. Until then another customer who pays first may book the car. If the car becomes unavailable on our side (e.g. damage or an extended previous rental), we offer another one or refund you.

Before payment you can change or cancel a preliminary booking free of charge – just call or e-mail us with the booking number. After payment, contact us as soon as possible; we agree date changes with you individually, and the refund rules for cancellations are set out in the rental terms.

Call or write to us before the planned return time – an extension needs our consent and a free slot in the calendar. Extra days are charged at the rate in your contract, and for monthly rental the next 30-day cycle is paid in advance. Returning late without agreement is charged per started hour or day according to the price list.

The rental price depends on the car group and rental length and includes a mileage allowance. Every rental carries a service fee of PLN 100 (charged again for every started 30 days), and trips abroad carry a one-off zone fee. You see the full amount, including any mileage packages, in the wizard before you book; the deposit is shown separately and is not part of the payment.

The deposit depends on the car group and travel zone: from PLN 1,000 in Poland and from PLN 2,000 for trips abroad; the exact amount for your car is shown in the wizard. We return it after the car is back and the rental is settled, within 14 days at the latest, less any amounts due (e.g. extra kilometres or missing fuel).

For daily rental the allowance is 150 km per day for passenger cars and 300 km for minibuses and vans (lower from day 15), and 3000 km per month for monthly rental. In the wizard you enter your planned mileage: if it exceeds the allowance, you can buy 100 km packages for less than the per-kilometre charge after return. The extra-kilometre rate and package price for each car are in the price list next to the offer.

A booking made on the website is paid by bank transfer or BLIK to the details shown after booking, with the booking number as the reference. Online card payment is not available yet – it will come with real-time booking. The deposit and any extras are settled at the branch when the car is handed over and returned.

Yes. You can add any number of 100 km packages when booking (in the wizard) or before departure through an advisor – also for 1–3-day rentals. For a longer trip abroad, remember the zone fee as well.

Every car has mandatory third-party insurance; the scope of additional cover (collision, assistance) is set by the policy of the particular vehicle and we confirm it when you book. For damage not covered by insurance you are liable up to the excess stated in the contract, and in full if the damage was caused intentionally, under the influence of alcohol or in breach of the contract.

The original of your ID card or passport and a valid driving licence of the right category (category B covers passenger cars, 9-seat minibuses and vans up to 3.5 t). For a company rental, give the company details and, if the car is collected by someone who does not represent the company, a power of attorney. Every additional driver shows the same documents.

At two branches: Złotno 126A and Karola Adamieckiego 1 – both open daily 8:00–20:00. You choose the pick-up point in the search box and the wizard; if one branch has no free car, we suggest the other. The head office at Św. Teresy od Dzieciątka Jezus 5/9 does not hand over cars.

Yes – the minimum age and licence-holding period depend on the car group; we confirm them when you book and check them at hand-over. This also applies to every additional driver.

Yes, on request – add the address and time in the notes of your booking or request. The delivery and collection fee depends on the distance and we quote it when confirming.

Yes, if agreed when booking – you can collect the car at one Łódź branch and return it at the other. Returns in another city are quoted individually.

With at least the fuel level it had at hand-over (recorded in the protocol) and in a condition no worse than normal wear – clean inside, with all equipment, documents and keys. Missing fuel is charged at cost plus a refuelling fee, and excessive dirt carries a cleaning fee according to the price list.

Yes, with our written consent – mark the trip when booking and give the destination and transit countries. The zone fee is charged once per rental, based on the furthest zone on the route (gross amounts): Germany, Czechia, Slovakia, Lithuania: PLN 300; Other mainland EU countries: PLN 500; EU islands, e.g. Ireland, Malta, Cyprus, Sicily, Balearics: PLN 750; Selected non-EU European countries, e.g. UK, Norway, Switzerland: PLN 1,000; extending the route during the rental costs the difference. Some countries are not allowed, unusual destinations are quoted individually, and the deposit for trips abroad is higher.

Yes, if we add them to the contract as an additional driver – name them when booking or before hand-over, and they show their ID and licence at pick-up. You are liable for an additional driver's actions as for your own.

Safety first – if anyone is injured, call 112. Then call us straight away on +48 664 10 20 30; we will guide you and arrange help. Call the police after an accident, when the other party is unknown or fault is disputed; for a minor collision, get a written statement from the other driver and take photos. Do not arrange repairs yourself.

When booking or sending a request, give the company name and tax ID – the contract is issued to the company and you receive a VAT invoice for the rental. If the car is collected by an employee who does not represent the company, a power of attorney is needed. Private customers also receive an invoice.

Send a request from the Business page (or via the “Long-term rental for business” link in the search box): tell us how many cars and what type, the period and expected mileage. We prepare one offer with individual rates and a single account manager. Contact: +48 664 10 20 35, firmy@goldencar.pl.

In the van catalogue every vehicle lists its cargo space and payload. If you are unsure, describe the load (what, how much, dimensions, weight) in the notes of your request – an advisor will choose the right van, or a specialist vehicle for unusual loads (box van with tail lift, reefer, car transporter).

Yes. On the home page choose “Passenger transport” or “Goods transport”, give the route and date (number of passengers and any return trip for people; cargo description, dimensions and weight for goods) and click “Request a quote”. We check whether we can do it and come back with a quote.